Customer Care Page
Welcome to our Customer Care page! We’re here to assist you with any questions or concerns you may have. Below, you’ll find answers to common questions, links to our policies, and a way to contact us directly if you need further assistance.
We value your feedback and inquiries and are committed to providing you with the best possible service. Thank you for shopping with us!
1. What does the package contain apart from the product?
The package includes only the product and its original packaging as provided by the manufacturer. Some brands may include extras like dust bags or transparent bags depending on their policy.
2. What is the turnaround time for processing and shipping orders?
Orders are processed within 1-3 working days. Delivery times depend on the destination and follow DHL Express standard delivery schedules.
3. Can I track my order?
Yes, tracking information will be provided once your order is dispatched.
4. Can I return an item?
Yes, you have 14 days from the date of delivery to initiate a return. For detailed instructions, refer to our Return and Refund Policy.
5. Can I cancel or modify my order?
Orders can only be canceled before dispatch. Modifications are limited to address changes within 24 hours of placing the order. Learn more in our Terms of Service.
6. Are the items authentic?
Yes, we guarantee 100% authenticity for all products. Items are shipped directly from our logistical warehouses and are sourced from trusted brands and distributors.