Shipping Information
At Blue Oak, we aim to deliver your high-end fashion pieces swiftly and securely. Below is an overview of our shipping process, including estimated timelines and key details.
1. Processing Time
- All orders are processed and dispatched within 1-3 working days of your order confirmation.
- Once your order has been shipped, you will receive a confirmation email with tracking information.
2. Delivery Time
- We use DHL Express for shipping. Delivery times depend on the destination country:
- For most locations, standard delivery takes between 2-5 business days after dispatch.
Please note that delivery times may vary depending on your location and local customs processing times.
3. Multiple Distributors
If your order includes items from multiple distributors, each item will be shipped individually. We do not group shipments together. This means you will receive multiple packages, each with its own tracking number.
- Once your items are dispatched, you will receive separate tracking numbers for each package, allowing you to track both shipments easily.
4. Shipping Costs
Shipping costs are calculated at checkout based on the destination country and the total weight of your order. We strive to offer the most competitive rates while ensuring fast and secure delivery.
5. Tracking Your Order
Once your order is on its way, you will receive a tracking number (or numbers, in the case of multiple shipments) via email. You can use this tracking information to follow your package through DHL’s tracking system.
6. Important Information
- Shipping times are estimates and may be affected by factors beyond our control, such as customs delays or public holidays.
- Please ensure that your shipping address is accurate and complete. Blue Oak is not responsible for delays or issues caused by incorrect or incomplete addresses.
For any further assistance or questions about your shipment, feel free to reach out to our customer service team