FAQ

We want your shopping experience with Blue Oak to be smooth and enjoyable. Below are some frequently asked questions to help you with any concerns. If you can’t find the answer here, feel free to reach out to us via our Contact Us page.

1. Can I cancel or modify an order after placing it?

• Modifying an existing order is unfortunately not possible, except for changes to the delivery address. If you need to change the address, please Contact Us immediately—within 24 hours—to see if adjustments can be made. Cancellations are possible only if the item has not been dispatched. If the order has already shipped, a processing fee will be deducted from your refund.

2. Is there any documentation that proves the authenticity of the brands you carry?

• Yes, we guarantee the 100% authenticity of all products sold at Blue Oak. Our products are shipped directly from Italy, and each item is subject to our 14-day return policy, giving you peace of mind about their authenticity.

3. What does the package contain apart from the product?

• The package will contain the product in its original packaging as provided by the manufacturer. Some brands may include additional items, such as dust bags, branded boxes, or transparent bags, depending on their packaging policies.

4. How long does it take for my order to arrive?

• After your order is placed, we require 1-3 working days for dispatch. Once shipped, the delivery time depends on the destination and DHL Express’s delivery standards, which typically range from 2-5 business days.

5. Can I return an item if it doesn’t fit?

• Yes, we offer a 14-day return policy from the date of delivery. Items must be returned in their original condition with all tags and labels intact. For more details on how to initiate a return, please refer to our Refund and Return Policy.

6. How do I track my order?

• Once your order has been dispatched, you will receive a tracking number via email, which can be used to track your package on the DHL website. If your order contains items from multiple distributors, you will receive separate tracking numbers for each package.

7. What payment methods do you accept?

• We accept all major credit cards, PayPal, and other secure payment gateways. All transactions are encrypted to ensure the safety and security of your information.

8. What should I do if I receive a damaged or incorrect item?

• If you receive a damaged or incorrect item, please contact us immediately via our Contact Us page. We will arrange for a replacement or refund, and if the error was on our end, we will cover all return shipping costs.

9. Do you offer international shipping?

• Yes, we ship internationally via DHL Express. Shipping times and costs will vary depending on the destination. Please see our Shipping Information page for more details on delivery times and fees.

10. Can I exchange an item for a different size?

• Unfortunately, we do not offer direct exchanges. If you wish to get a different size, you will need to return the original item within our 14-day return period and place a new order for the correct size.

11. Do you offer gift cards?

• At this time, we do not offer gift cards. However, we are working on adding this feature soon to enhance your shopping experience.

If you have any further questions, please don’t hesitate to get in touch with us through our Contact Form. We’re always happy to help!